Legal
Booking terms
The short version of how bookings work, in plain English. If anything is unclear, call and we will explain it.
Cancellations and rearranging
If you need to cancel or move your appointment, please let us know as early as you can so the slot can be offered to someone else.
We ask for at least 24 hours notice to cancel or rearrange. This applies to prebooked and prepaid appointments as well as new bookings.
Late arrival
If you arrive late, we will still see you, but the appointment may need to finish at its original time so the next client is not kept waiting. The full fee still applies if the session has to be shortened or cannot go ahead.
Payment
Payment is taken at the time of your appointment.
We accept cash, card and bank transfer. New clients need to pay in advance before a first appointment.
Gift vouchers
Vouchers can be used against any treatment offered by the practice, subject to availability.
Gift vouchers are available.
First appointments and follow ups
A first appointment includes an assessment and is charged at the first visit rate. Later appointments are charged at the follow up rate. Current prices are shown on the prices page.
Medical information
Please tell us about any medical condition, injury, medication or pregnancy before your appointment, so we can make sure treatment is appropriate for you.